Home EV Charger FAQs
Straight answers to the questions homeowners ask us most. If yours isn't here, call and speak to a real person, any time.
- OZEV approved installers
- Over 3,000 chargers installed
- Calls answered 24/7
Popular home chargers
Supplied, fitted and set up by our own electricians.
- OZEV approvedGrant-registered installer
- 3,000+ chargersInstalled by our team
- DBS-checkedID & uniform
- Pay when happyNothing up front
- Calls answered 24/7By a real person
- 4.9 on Google200+ reviews
Every popular home charger, fitted properly
We're not tied to one brand. Tell us your car and how you use it, and we'll recommend the right charger.
VCHRGD
Our top pick, backed by great customer service. Works with Intelligent Octopus Go.
VCHRGD Seven →Ohme
Smart chargers built for cheap EV tariffs. Works with Intelligent Octopus Go.
Home Pro & ePod →Hypervolt
Compact, app-controlled and tariff-smart. Works with Intelligent Octopus Go.
Home 3 Pro →Andersen
Design-led chargers that look at home on any house. Works with Intelligent Octopus Go.
A3 & Quartz →myenergi zappi
The go-to charger for homes with solar panels. Works with Intelligent Octopus Go.
zappi →Tesla Wall Connector
The natural choice for Tesla drivers, and works with other EVs too.
Gen 3 →Rolec
Tough, British-made chargers.
Home chargers →Wallbox
One of the smallest smart chargers available.
Pulsar range →Your questions answered
If your question isn't here, call us any time.
How much does a home charger installation cost?
It depends on the charger you choose and how far the cable needs to run. Send us a few photos and we'll give you a fixed price. For the same charger and installation, we'll beat Octopus's advertised price.
When do I pay?
Only when the job's finished and you're happy with it. We don't take payment up front.
Do I need off-street parking?
Usually, yes. The charger needs to serve a space you own or have the right to use, so the cable doesn't cross the pavement. If you only park on the street, call us and we'll talk through what your council allows.
Are you approved installers?
Yes. We're OZEV approved for chargers and grants, an NICEIC Approved Contractor and Domestic Installer, and MCS certified for solar.
Do you answer the phone out of hours?
Yes. Calls are answered 24/7 by a real person, never a chatbot. Installations are booked during normal working hours, or evenings and weekends by arrangement.
Are your prices fixed?
Yes. Once we've seen your photos or surveyed, the price is fixed. If anything unexpected comes up, we explain and agree it with you before doing it.
Do you take a deposit?
No. You pay once the charger is installed, working and set up, and you're happy.
Can you fit a charger if I park on the street?
Trailing a cable across the pavement isn't safe or allowed. Some councils approve cross-pavement solutions, and there's a grant of up to £500 towards them. Call us and we'll talk it through honestly.
Will my fuse board need upgrading?
Sometimes. Older fuse boards may not have space or the right protection for a new circuit. We check from your photos or on the survey and include any upgrade in your fixed price, so there are no surprises.
Do you notify the network operator?
Yes. Every home charger has to be notified to the local network operator, National Grid in the Midlands. We do it for you, and register the work for Building Regulations through our NICEIC scheme.
Can you install a charger I've bought myself?
Yes, we can install any make of charger. Send us the model and photos of where you park, and we'll give you a price to fit it.
Do you set up the app?
Yes. Before we leave, we connect the charger to your Wi-Fi, set up the app, link your tariff, and show you how it all works.
Will a smart charger save me money?
Usually a lot. Smart chargers charge when electricity is cheapest, typically overnight, so you pay a fraction of the price of public charging.
Can I charge two cars?
Yes. Many chargers can share power between two cars, or we can fit two chargers. We'll check your supply can handle it.
Do you do commercial chargers?
Yes. Our sister company, The Car Charging Company, installs workplace, fleet and destination chargers, with grants of up to £500 per socket for businesses.
Get a free quote
Tell us about your home and your car, and we'll come back with a clear, fixed price, with any grant already taken off.
- 1Send the form. It takes about a minute.
- 2We'll ask for a few photos, or arrange a quick survey.
- 3You get a fixed price, and pay only when you're happy.